PRIVACY POLICY | talent-connect

As part of our compliance with the Australian Privacy Principles (APP), Talent Connect Australia Pty Limited requests you read the following information regarding how we collect your personal and sensitive information and how we maintain, use, store and disclosure of your personal and sensitive information in connection with your possible or actual work placements and sign where indicated to acknowledge your acceptance and understanding of this information.

We may collect personal or sensitive information about you when:

You complete one of our registration forms or provide any other information in connection with your application
We receive any reference about you
We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body
We receive the results of any competency or medical test or background checks including credit and criminal record checks
We receive any complaint or other information from or about you in the workplace
We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved
We receive any information about a workplace accident in which you are involved
We collect information about you from public domain sources
You provide us with any additional information about you

Your personal and sensitive information may be used in connection with:

Your actual or possible work placement
Career guidance or management
Your performance appraisals
Our assessment of your ongoing performance and prospects
Any test or assessment (including medical tests and assessments) that you might be required to undergo
Our identification of your training needs
Informing you of possible work opportunities or other events such as training or information sessions by direct mail/email/sms
Any workplace rehabilitation
Our management and resolution of any complaint, inquiry or investigation in which you are involved
Any insurance claim or proposal that requires disclosure of your personal or sensitive information
Undertaking criminal reference checks and other background checks, involving significant financial risk and otherwise as permitted by law
For research, development, business systems and infrastructure testing and other business purposes to assist us in providing our services to you
Our direct marketing to you

Your personal and sensitive information may be disclosed to:

Potential and actual employers, clients of Talent Connect and trusted third parties
Referees
External providers of online training and induction - eg mandatory on-line OH&S Induction, and background checking agencies - eg criminal record and credit checking
Third party contractors/service providers for the purposes of assisting us to provide you with our services, and/or to improve the services we offer you including (a) providing us with specialised and efficient database management, development and storage and, (b) assisting with the provision of marketing communications to you. Such service providers/contractors may be based outside of Australia and your information will be stored on secure servers that are protected in controlled facilities and will only use your information for the purpose of providing services to Talent Connect and will not use your information for any other purpose. Where we transfer information to persons outside Australia we take reasonable steps to ensure that the recipients of such information do not breach the APP or IPP in relation to that information
Our insurers
A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information
A Workers Compensation body
Any person with a lawful entitlement to obtain the information

If you do not provide us the information we require:

We may be limited in our ability to locate suitable work for you; and
We may be limited in our ability to place you in work

Management of personal information:

At Talent Connect, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Talent Connect regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity.

How do we store and protect personal information?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

How do we keep personal information accurate and up to date?

Talent Connect takes such steps as are reasonable in the circumstances to ensure that the personal information it holds and discloses is accurate, up to date, complete, relevant and not misleading. We recognise that information changes frequently with changes of address and other personal circumstances. We generally update your customer information over the telephone. Please advise your consultant when your personal details change.

General information collected from visitors to our website:

We gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.

In some instances we may need specific information about you, such as name, address, email address, telephone number etc. We will collect this information if you apply for a job or sign up for a service via our website. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.

Enquiries & complaints:

You can make enquiries, requests to access/delete or correct your information, or complain about alleged breaches of the APP’s or IPP’s to our Privacy Officer:

Privacy Officer
Talent Connect Australia
02 9252 1349
Level 6, 8 Spring Street, Sydney NSW 2000, Australia

Complaints

We aim to acknowledge receipt of all complaints within 10 working days, and aim to resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time. If you are not satisfied with our response to your complaint, in Australia you can contact the Australian Information Commissioner (OAIC).

Access:

Subject to some exceptions that are set out in both the Australian Privacy Principles you can gain access to the personal information that we hold about you.

To make a request to access your personal information, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form. We will respond to your request within a reasonable period after the request is made and provide access to the information in the manner requested, if it is reasonable and practicable to do so.

We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you. You should also anticipate that it may take time to process your application for access as there may be a need to retrieve information from storage and review it in order to determine what information is relevant.

If we refuse to provide you with access to your personal information, we will notify you in writing of the reasons for the refusal and the process for escalation regarding this refusal.

Correction

You may request that we correct the personal information that we hold about you if you deem it to be inaccurate, incomplete, out-of-date, irrelevant or misleading. We will take reasonable steps under the circumstances to correct the information.

If we refuse to correct your personal information, we will notify you in writing of the reasons detailing our refusal to correct the information and the process for escalation regarding this refusal. Should we refuse you may ask us to place with the information a statement that the information is inaccurate, incomplete, out-of-date, irrelevant or misleading and we will take such reasonable steps under the circumstances to associate the statement with your information. If you wish to exercise your rights of correction you should contact our Privacy Officer for an application form. We will not charge you for making the request to correct your information, correcting the information, or associating a statement.

Information Statement: your rights as a candidate in NSW and QLD

We will not charge you a fee for the purpose of finding employment including in contravention of the QLD Industrial Relations Act 1999, s408D
We will not engage in misleading or deceptive conduct (such as advertising a position as being available when we know no such position exists or knowingly giving misleading information to you about the nature of a position) and we will make all placements as required under applicable legislation
We and our employees have a working knowledge of State and Commonwealth legislation affecting the placement and employment of persons seeking work
If you believe that we have acted inappropriately, illegally, or in a false and misleading way you may contact the relevant department (eg Office of Fair Trading in NSW or the Department of Justice and Attorney-General in QLD, GPO Box 69, Brisbane, 4001) for information on possible action that may be taken